THE ANSWERS YOU NEED

FAQ

Got a burning question? Looking for more info about one of our products or a pending order? Check out our list of frequently asked questions below for some quick answers. In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accpet Paypal and all major Credit/Debit cards.

DO YOU OFFER GIFT CARDS?

Yes! Do get in touch through the contact us form to make gift card and gift wrapping requests.

WHAT IS YOUR RETURN POLICY?

At TMJ, we believe so much in the outstanding quality of our products that we are willing to provide I full refund if you are dissatisfied and would like to return your product.

WHERE ARE YOU LOCATED?

London, United Kingdom.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

We offer same-day dispatch, and always ship express. So no matter where you are, it will only take a matter of days.
For the UK, your order will arrive within 2 days. For Europe, your order will arrive within 3-5 working days. For all other locations, such as the US, your order will arrive within 5-7 working days.

WHAT COUNTRIES DO YOU DELIVER TO?

We deliver Worldwide!

HOW MUCH DOES DELIVERY COST?

We on offer Free Worldwide Shipping on all orders

WHAT IF I CHANGE MY MIND AFTER ORDERING?

Contact us as soon as possible with your order and name. If your order has not been shipped yet it will be cancelled and you will be immediately refunded. If it has been shipped, you will need to return it to us in order to receive a refund.

WHAT IS THE QUALITY OF YOUR PRODUCTS LIKE?

We ensure that the highest of quality materials are used in every aspect of our products, from the vapes to the packaging.

WHY IS THERE A POSSIBLE CUSTOMS FEE?

As all countries have different customs policies there will be different costs on importing a product to where you live. The best way to check how much it will be to import an item from our store is to check with your local customs office for more information and further details. Please note that TMJ does not profit from these custom charges.

ARE MY DETAILS SECURE WITH YOU?

At TMJ, we value your trust. Your personal details will never be transferred to any other party.

WHAT IS YOUR WARRANTY LIKE?

We provide lifetime warranty as we so are so confident in the high standard of all our products.

Let us know if you have any questions/reservations  and we’ll do our best to assist you.